What do I do if my tracking number says delivered but I have not received it?

  1. Please check your mailbox as well as around your house, as the courier might have left it there
  2. Check your local post office
  3. Call the shipping provider and see if they have any more details in regards to your parcel

Please note: TOOLETRIES is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. TOOLETRIES is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.